E-Commerce Checkout Usability

69% of all e-commerce visitors abandon their shopping cart. Why?

Version 2.0 just released

This checkout study provides you with 7 years worth of checkout user testing and research, condensed into 134 usability guidelines.

Full access to the Checkout Usability study includes:

1. Usability Report – 134 actionable design guidelines detailed in 718 pages, based on years of e-commerce usability research.
2. Benchmark Database – 50 case studies, more than 6,000 checkout UX performance scores, and 5,000 categorized checkout implementation examples.

This research-based and pragmatic toolset will help you achieve the best possible checkout user experience and conversion rate.

REPORT: 134 GUIDELINES TO INCREASE CHECKOUT CONVERSION BY 35.26%

This original usability study focuses on how users behave during a checkout flow, where they get stuck, and why they abandon their purchase.

The findings presented in this 718-page report, are based on two rounds of large-scale qualitative testing of e-commerce checkout processes, along with an additional large-scale eye-tracking test, and quantitative research with 6,000+ participants.

Despite testing the checkout flows from 25 leading e-commerce sites, the test subjects encountered more than 2,700 usability issues in the process of going from the shopping cart to completing their order.

In fact, the combined test data documents that the average site can increase its conversion rate by 35.26% solely through better checkout design.

And these figures are based on the testing of checkout processes from leading e-commerce sites, such as Walmart, Amazon, Wayfair, Crate & Barrel, ASOS, etc.

In this report, we have distilled all 2,700+ usability issues encountered by the test subjects into 134 checkout user experience guidelines, and prioritized them by UX impact – providing you with concise design guidelines that will help you improve the performance of your checkout process.

What you’ll get in the Checkout Usability report

134 actionable design guidelines divided into 18 categories.

400+ user quotes illustrating what customers think when they abandon their purchase.

1,300+ screenshots illustrating concrete design and usability issues – and solutions to them.

9 case studies of real life examples illustrating what works and what doesn’t.

718 print-optimized pages exploring the customer’s checkout experience.

BENCHMARK: IS YOUR CHECKOUT BETTER THAN APPLE’S OR WALMART’S?

Based on the findings of this checkout research study we’ve benchmarked the checkout processes of 50 top grossing US e-commerce sites. This provides you with the most comprehensive e-commerce checkout database in the world with 380 manually reviewed checkout steps, more than 2,000 screenshots, and 5,000+ categorized implementation examples of the 134 checkout usability guidelines presented in the report.

When you purchase the checkout usability study you get full access to this benchmark database.

Furthermore the benchmark database include tools that allow you to review your own (or your clients’) checkout process and see how it stacks up against the competition.

What you’ll get in the Checkout Usability benchmark

Full unrestricted access to the benchmark database with 50 checkout usability case studies of top grossing e-commerce sites.

380 annotated checkout steps for systematic design inspiration on a particular checkout step type (Address, Payment, etc).

An interactive review tool to rate your own checkout performance and see how it stacks up against the competition.

6,000+ UX performance scores providing a detailed breakdown of checkout strengths and weaknesses.

5,000+ best- and worst-practice examples, illustrating how to implement the 134 checkout usability guidelines.